Street Levels Gallery is confident that you will be satisfied with your purchases on www.old.streetlevelsgallery.com. However, if you’re not happy with your artwork, please be reminded that you have 14 working days from the date you receive it to make a return request.
You have the right to return a product, and Street Levels Gallery will be happy to refund you in compliance with the General Conditions of Return.
Premises
This return procedure only applies to the returned goods; if your order includes multiple products, please tell us which one(s) you actually want to return. Furthermore, we can’t replace one product with another; if you wish to replace a good, you will have to return it first and then proceed with a new order.
All refunds are processed in Euros. Street Levels Gallery is not responsible for eventual changes in exchange rates.
How to return the goods
You can request a return by sending an email to ituoidiritti@old.streetlevelsgallery.com, specifying the date and order number, name, surname, physical address for the return, telephone number, as well as the good(s) that you intend to return.
Return shipping methods
Once your request has been received, the Street Levels Gallery staff will evaluate in compliance with the General Conditions of Return.
If all requirements are met, you will receive a confirmation email containing an order return code and a request form for the setting of your availabilities, which will be handed over to our logistics services.
Please reply to the email by providing a time window compatible with the collection of the artwork(s) by our logistics services.
Once this information is received, Street Levels Gallery will send you the shipping label that you need to apply to the package; please note that the label must be visible in order to be collected by our couriers.
In order to get a refund, we kindly ask you to return the Certificate of Authenticity that may be with the purchased artwork(s).
Verification and inspection of returned products
To obtain a refund, the work of art must return in the same condition in which it left and with the same packaging.
If this does not happen, Street Levels Gallery will proceed with the return of the work entirely at your expense and with the cancellation of your refund.
Only once the integrity of the returned product has been ascertained, Street Levels Gallery will reimburse it for the full value.
Timing
As a rule, the refund will be made using the same channel selected for the purchase of the goods.
Generally 2/3 working days are sufficient for the actual credit, but the actual timing may vary due to any delays on the part of the banking institutions involved in the transaction, for which Street Levels Gallery is in no way responsible.
